Rules for safe, lawful and professional use of our website, services and client systems

You are responsible for activity under your client portal, website admin, hosting, email, Shopify, WordPress, app, dashboard or support account. Keep login details confidential and notify us quickly if you suspect unauthorized access.

Do not send passwords, private keys, banking credentials, payment credentials, server root access or sensitive information through public forms. Use a secure sharing method agreed with our team when access is required.

You must not scan, probe, penetration test, stress test, exploit, reverse engineer or attempt security testing on our website, systems, client portals, servers or supported platforms without written permission.

If you discover a vulnerability, suspicious activity, data exposure, malware, unauthorized access or security weakness, report it to us promptly and do not exploit, disclose, download, alter or misuse the issue.

If you give access to another agency, freelancer, employee or third-party provider, you are responsible for their activity. Issues caused by third-party changes may require paid repair or may fall outside support scope.

Clients are responsible for maintaining appropriate backups, updates, licenses and security practices unless these are included in an active maintenance or managed service plan.

Websites must not be used for illegal content, phishing, spam, malware, deceptive claims, unauthorized data collection, rights infringement or activities that violate hosting provider, domain registrar, payment gateway or platform rules.

Software systems, admin dashboards and client portals must not be used to store illegal data, exploit users, bypass access controls, collect data without proper rights, attack external systems or process information in a way that violates applicable law.

Mobile apps must comply with app store rules, privacy obligations, user consent requirements, payment provider policies and relevant laws. Apps must not contain malware, hidden tracking, impersonation, fraud or unsafe user flows.

CMS and eCommerce platforms must not be used to sell prohibited or illegal products, mislead customers, infringe brands, process payments fraudulently, collect user data unlawfully or violate platform policies.

SEO and marketing services must not be used for deceptive claims, fake reviews, cloaking, malicious redirects, harmful link schemes, impersonation, spam campaigns, fraudulent offers or misleading business information.

APIs must be used according to provider terms, rate limits, authorization rules, privacy obligations and technical documentation. Unauthorized scraping, data misuse, excessive requests and credential abuse are not allowed.

This Acceptable Use Policy covers use of the Nexus Web & Software website, forms, client portal, support center, digital services, hosted or supported systems, software platforms, websites, apps, communication channels and project-related tools.

Prohibited activities include illegal use, spam, fraud, malware, phishing, unauthorized access, abusive communication, intellectual property infringement, harmful content, security attacks, data misuse and actions that damage systems, users or business reputation.

Yes. Nexus Web & Software may suspend, restrict or terminate access to services, support, client portal features or project work if this Acceptable Use Policy is violated or if activity creates security, legal, operational or reputational risk.

No. Content must be lawful, accurate, authorized and non-infringing. We may refuse to publish, optimize, migrate or support content that appears illegal, harmful, deceptive, abusive, infringing or against platform rules.

The client is responsible for ensuring that provided content, images, products, claims, legal pages, testimonials, reviews, brand assets and documents are accurate, lawful and authorized for use.

Clients should report security concerns through the support center, client portal, email or approved communication channel with website URL, screenshots, logs, error messages, time of issue and a clear description of the concern.

Clients may allow third-party access at their own responsibility. Issues caused by third-party changes may fall outside standard support and may require paid repair, investigation or restoration.

You can contact Nexus Web & Software about acceptable use questions by emailing sales@nexuswebsoftware.com or support@nexuswebsoftware.com, or by using the contact page on the website.