Terms for using our website, services, client portal and digital project delivery

Our services may include website development, web design, custom software development, mobile app development, WordPress development, Shopify development, WooCommerce development, eCommerce development, SEO services, API integrations, admin dashboards, client portals, hosting support, maintenance and digital consulting.

The project scope is defined by written communication, proposal, invoice, service package, project brief, approved feature list or statement of work. Items not included in the approved scope may require additional pricing and timeline adjustment.

Deliverables may include website pages, design layouts, HTML/CSS/JS files, CMS pages, WordPress setup, Shopify store sections, software modules, dashboards, mobile app screens, API integrations, SEO content, technical setup, support work or documentation as agreed.

Additional pages, new features, extra integrations, major design changes, custom functionality, content writing, advanced SEO, third-party tool setup, hosting migration, data entry, product uploads or urgent work may be treated as out-of-scope unless included in the original agreement.

Any change request after scope approval may require a revised quote, additional payment, new milestone or adjusted timeline. We will try to clarify scope changes before starting extra work.

Clients are responsible for providing accurate business details, content, access, product information, images, approvals, feedback and technical details required to complete the project. Delays in receiving required information may delay delivery.

Revision rounds depend on the approved package or proposal. Revisions must relate to the agreed scope. New pages, new features, large layout changes or complete redesign requests may require additional charges.

Feedback should be clear, consolidated and specific. Clients should provide page URLs, screenshots, section names, exact text changes, feature details or examples to help reduce delays and confusion.

When a design, page, milestone, feature or launch stage is approved, it may be considered accepted. Changes requested after approval may be treated as additional work.

If client feedback, content, access, payment or approval is delayed, project timelines may be extended. We are not responsible for delays caused by missing information, late approvals or third-party issues outside our control.

If a client does not respond for an extended period, the project may be placed on hold. Restarting an inactive project may require rescheduling, updated pricing or a reactivation fee depending on the situation.

Urgent or priority revision requests may require additional fees and depend on team availability. We will confirm urgency and feasibility where possible.

Some packages may include limited post-launch support for agreed issues, minor fixes or handover questions. The included support period and scope depend on the approved quote or package.

Ongoing maintenance may include website edits, plugin updates, backups, speed checks, WordPress support, Shopify updates, SEO tasks, bug fixes, content changes and technical assistance depending on the active plan.

Bug fixes apply to issues caused by our agreed development work during the support period. Issues caused by third-party changes, client edits, hosting changes, plugins, themes, APIs, malware, outdated tools or external platforms may require paid support.

Unless hosting is specifically included, clients are responsible for domain registration, hosting fees, email hosting, DNS, SSL certificates, renewals, server access, backups and third-party hosting policies.

We may recommend updates, backups, security checks and maintenance, but clients are responsible for approving and paying for ongoing security, maintenance and monitoring unless included in an active support plan.

Emergency support depends on availability and may require priority fees. We cannot guarantee immediate response unless a separate priority support agreement is active.

Projects may use third-party platforms such as hosting providers, domain registrars, WordPress plugins, Shopify apps, payment gateways, analytics tools, APIs, email services, stock asset libraries, cloud platforms and CRM systems.

Clients must comply with third-party terms, licenses, subscription rules, usage limits, privacy policies and payment requirements. We are not responsible for changes, outages, pricing, restrictions or decisions made by third-party providers.

API integrations depend on third-party availability, documentation, limits, authentication, data quality and provider policies. Changes to external APIs may require additional development work.

Payment gateway approval, currency support, account verification, transaction fees, chargebacks, settlement rules and compliance requirements are controlled by the payment provider and the client’s account status.

Website speed, uptime and deliverability may depend on hosting quality, server resources, DNS configuration, plugins, third-party scripts, traffic levels and external services.

Refunds are handled according to our Refund Policy and any project-specific agreement. Custom work, completed milestones, development time, design work, consultation, support time, third-party costs, purchased tools, hosting, domains and delivered services may be non-refundable.

If a client cancels a project after work has started, the client may be responsible for work completed, time spent, third-party costs, purchased licenses, administrative costs and any approved milestones.

We may pause or terminate services for non-payment, abuse, illegal requests, repeated delays, breach of terms, unsafe access practices, misuse of services, unprofessional behavior or inability to continue due to client inaction.

Upon termination, unpaid amounts become due, work may stop, support may end and deliverables may be withheld until outstanding payments are cleared. Access to client portal or services may be restricted where necessary.

Clients should contact us first to resolve billing or service concerns. Unauthorized chargebacks or payment disputes may result in service suspension, loss of access, collection activity or legal remedies where applicable.

These terms cover Nexus Web & Software services including website development, web design, custom software development, mobile app development, WordPress development, Shopify development, WooCommerce development, SEO services, API integrations, admin dashboards, client portals, hosting support, maintenance and digital consulting.

A project normally starts after scope confirmation, payment or deposit where required, access to required materials, and acceptance of the agreed deliverables, timeline and communication process.

Refunds depend on the project stage, agreed scope, work completed, third-party costs, custom development time and the applicable refund policy. Custom work, completed milestones, purchased tools, hosting, domains and delivered services may be non-refundable.

Extra features, new pages, additional integrations, larger redesigns or changes outside the original scope may require a new quote, additional payment and timeline adjustment.

Ownership terms depend on the agreement, payment completion and third-party licensing. After full payment, clients generally receive rights to the final approved deliverables created specifically for them, excluding third-party tools, stock assets, frameworks, reusable code, templates, plugins, subscriptions and pre-existing intellectual property.

No. We can improve SEO structure, technical quality and content foundations, but we cannot guarantee rankings, traffic, leads or sales because search engines and market conditions are outside our control.

Yes. Some packages include limited support, and ongoing support or maintenance can be added through a separate plan depending on your website, software, app, CMS or SEO needs.

You can contact Nexus Web & Software about these terms by emailing sales@nexuswebsoftware.com or support@nexuswebsoftware.com, or by using the contact page on the website.