How Nexus Web & Software collects, uses and protects information

We may collect your name, business name, email address, phone number, WhatsApp number, country, company role, website URL and contact preferences when you submit forms, request a quote, book consultation, contact support or communicate with us.

We may collect project requirements, website URLs, preferred services, budget range, timeline, design references, content notes, technical requirements, platform preferences, SEO goals, integration requirements and support details.

If you use a client portal or dashboard, we may collect login-related details, submitted requests, support tickets, project notes, uploaded files, messages, invoice references, feedback, approvals and activity related to service delivery.

When you visit our website, we may collect technical information such as IP address, browser type, device type, operating system, referring page, pages viewed, approximate location, interaction data, error logs and performance information.

Where payment or billing is required, we may collect billing contact information, invoice details, payment status, transaction references and package information. We do not intentionally request sensitive payment card data through public contact forms.

We may keep records of emails, support messages, WhatsApp messages, calls, consultation notes, quote discussions and other communications related to enquiries, projects, support or service delivery.

Cookies are small files stored on your device. Our website may use cookies to remember preferences, improve performance, support security, understand user behavior and improve browsing experience.

We may use analytics tools to understand page views, traffic sources, popular pages, device types, browser information, approximate location and user interaction trends. Analytics data is generally used to improve website content and performance.

If advertising, search campaigns or social media campaigns are used, tracking tools may help measure enquiries, form submissions, call clicks, WhatsApp clicks and conversion performance.

Hosting servers may automatically record technical information such as IP address, browser type, time of visit, requested pages, errors and security events. These logs may help with troubleshooting, website performance and security.

You can usually control or block cookies through your browser settings. Blocking cookies may affect certain website features, form behavior, analytics accuracy or user experience.

We use reasonable administrative, technical and organizational measures designed to protect information against unauthorized access, misuse, loss, disclosure, alteration and destruction.

Project and client information should be accessed only by team members, service providers or partners who need it for legitimate business, project, support, billing or technical purposes.

You should not send sensitive passwords, private keys, banking credentials or highly confidential access information through public forms. If technical access is needed, use a secure sharing method agreed with our team.

We retain information for as long as reasonably necessary to respond to enquiries, provide services, manage accounts, maintain records, support clients, meet legal obligations, resolve disputes and improve business operations.

You may contact us to request deletion of personal information where applicable. Some information may need to be retained for legal, security, accounting, contractual or legitimate business reasons.

Nexus Web & Software may collect contact details, project requirements, website URLs, support request details, messages, consultation requests, quote information, billing-related details, technical information and usage data submitted through forms, email, WhatsApp, client portal or website interactions.

Information may be used to respond to enquiries, prepare quotes, deliver website development, software development, mobile app development, SEO services, support, maintenance, client portal access, project communication, billing, service improvement and legal or security obligations.

No. Nexus Web & Software does not sell personal information. Information may only be shared with trusted service providers or partners when required to deliver services, manage projects, process payments, host websites, provide support or comply with legal obligations.

Our website may use cookies, analytics tools and similar technologies to improve user experience, measure performance, support security and understand how visitors use the website.

You may contact us to request deletion where applicable. Some records may need to be retained for legal, billing, contractual, security, support or legitimate business reasons.

No. Please do not submit passwords, private keys, banking credentials or highly sensitive access information through public forms. If access is required, ask our team for a safer sharing method.

You can contact Nexus Web & Software about privacy questions by emailing sales@nexuswebsoftware.com or support@nexuswebsoftware.com, or by using the contact page on the website.